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Q?
Is Pawsitive Living licensed, bonded & insured?
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A.
Pawsitive Living, LLC is a fully licensed and bonded pet sitting company, however, pet liability insurance is not offered or provided to pet related companies in the Virgin Islands.
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Q?
Who are our pet sitters?>
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A.
Pawsitive sitters are bonded, reliable, trustworthy employees that are fully screened; which includes background checks, references and training.
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Q?
Do I make reservations with my pet sitter directly?
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A.
No. Please call the business office for reservations or cancellations. You may contact your pet sitter directly to check in on your pets while he/she is sitting for you. However, please do not schedule or cancel appointments with sitters. This leads to billing errors and/or missed appointments. *Please Note: Pet sitters are representatives of the company and have signed a non-compete agreement. At no time are sitters allowed to solicit business from clients referred to them by the company. If they accept pet sitting jobs "on the side", they are at risk of losing their jobs and/or being prosecuted.
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Q?
Does Pawsitive Living care for my pet during hurricanes?
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A.
Your pet's safety is the first concern of Pawsitive Living. During hurricanes it may not be possible for our sitters to access your home or pet. Therefore, we advise owners to consider our hurricane plan before departing on their trip between the months of June and November. Please review our Hurricane Pet Plan for full details on how you and Pawsitive Living can ensure the safety of your pet(s) during a storm. CLICK HERE FOR HURRICANE PET PLAN
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Q?
What type of animals do you care for?
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A.
We care for almost any animal as long as they do not pose a danger to sitter's safety.
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Q?
Why is an initial consultation required before scheduling pet care?
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A.
The free consultation is a meet and greet that allows us to meet you and your pet(s), discuss pet and house care routines, and collect signed forms, house keys and pre-payment. The initial consultation should be scheduled at least one week in advance of your trip, and two weeks in advance during holidays.
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Q?
How do I prepare for my initial consultation?
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A.
When meeting with your pet sitter for the first time, there are a few things you can do to ensure a successful meeting: (1) have your pets ready to meet with your sitter (2) have the name and number of your veterinarian & an emergency contact person (3) be aware of our policies beforehand (4) have a copy of your house key ready if you should decide to use our services by the end of our meeting.
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Q?
Can you give medications to my pets?
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A.
We can give oral, liquid, and topical medications, however, we will not administer medication to any animal that poses a danger to the sitter (i.e. pilling a cat/dog that is aggressive and may bite). No injections are administered at this time.
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Q?
How do you handle my keys?
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A.
We ask for a copy of your house keys at the initial consultation. If you are a frequent traveler, you may choose to leave your keys on file with us for future pet sits. Should we have to pick-up/drop-off house keys before/after each pet sit, there will be a charge.
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Q?
When is payment due, and what forms of payment do you accept?
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A.
Full payment is due before start of service, or a 50% deposit can be accepted. Service will be confirmed once payment is received. We accept credit/debit cards (via paypal), and personal checks made out to "Pawsitive Living, LLC".
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Q?
What is your cancellation policy?
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A.
We understand that things come up; however, we ask that you give us at least 24 hours notice. If less than 24 hours notice is given, you will be charged for that day's visit(s)/assignment. Cancellations made during the holidays will be charged 25% of the total bill if less than 1 week notice is received, and 50% of the total bill if less than 24 hours notice is received. This is to be made payable before scheduling any future visits.
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Q?
What happens if my trip lasts longer than expected?
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A.
We will continue to care for your animals until we have confirmed that you are home, and we will bill you for the extra visits when you have returned. Please call us to let us know of delays or changes in plans as soon as possible.
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Q?
What do I do when I return home?
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A.
Call or text us upon arriving home. This insures that your pet(s) are safe and always taken care of.